Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at: Boutique@bercailchicdeco.com. Please note that returns must be sent to the following address:
2300 Boul. Père Lelièvre, suite , Québec, QC, Canada G1P 2X5
If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
You can always contact us for any return-related questions at Boutique@bercailchicdeco.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we do not accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know whether the refund was approved or not. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at Boutique@bercailchicdeco.com.